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How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep the lobby secure. You control what stays on file and can request changes or deletion anytime through your account settings or by reaching our support team.

Account dataPayment recordsDevice fingerprintsSession logsSupport messages
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7i7771 How We Handle Your Information
DATA PRACTICE

How We Protect and Retain Your Records

Account credentials are hashed, payment details are tokenised by the processor, and session traffic runs over encrypted connections. We log deposit and withdrawal events to resolve disputes and meet financial record-keeping rules, then archive or delete older records once retention periods expire. Marketing messages and analytics cookies can be disabled without affecting your ability to deposit via bKash, Nagad or Rocket, or to load games.

Encryption and hashing

Passwords are hashed with a one-way algorithm so support staff cannot retrieve them in plain text. Payment details entered during bKash, Nagad or Rocket deposits are tokenised by the processor and not stored in our main database, reducing exposure if a breach occurs.

Retention schedule

We keep account registration details, transaction logs and gameplay records for the period required by financial and gaming regulations in the jurisdictions where we operate, typically several years. After that window closes, records are either anonymised for aggregate reporting or permanently deleted from active storage.

Cookie control

Essential cookies keep you logged in and remember your language preference. Analytics and marketing cookies track site usage and personalise promotional banners; you can disable these through your browser or the cookie-consent banner without losing access to deposits, games or withdrawals.

Data-request workflow

To request a copy of your personal data, update incorrect records, or delete your account entirely, contact support via live chat or email with your username and registered phone number. We verify identity, process the request within a few business days, and send confirmation once the change is complete.

PRIVACY CONTACT

How to Reach Us About Data

Questions about what we store, how long we keep it, or how to request a copy of your records go straight to our support channels. The same team handles deletion requests and opt-out preferences. Response times vary by channel, but account-access requests are processed within a few business days once identity is confirmed.

Live chat Open the chat widget in your account dashboard or from the homepage footer to speak with a support agent about data requests, cookie preferences or account deletion.
Email inquiry Send data-access or deletion requests to the support email listed in your account settings. Include your username and registered mobile number so we can match the request to your file.
Account settings panel Log in and navigate to the privacy section under account settings to view what data categories we hold, update marketing preferences, or submit a formal deletion request. The panel shows your current consent status for analytics cookies and promotional messages.

Common Questions About Your Data

We collect your mobile number, full name, date of birth and email address during account creation. When you deposit via bKash, Nagad or Rocket, the payment processor shares a transaction reference and amount, but wallet PINs and full account numbers stay with the processor.

Yes. Log into your account, open the privacy section under settings, and submit a data-access request. We will email a report showing your registration details, transaction history and login logs within a few business days after verifying your identity.

We retain deposit and withdrawal logs for the period required by financial regulations in the jurisdictions where we operate, usually several years. Once that window closes, records are archived or deleted. You can request early deletion by closing your account and contacting support.

We share transaction details with payment processors to clear bKash, Nagad and Rocket deposits, and session tokens with game providers to load your rounds. We do not sell personal data to advertisers or marketing firms. Fraud-prevention services may receive device fingerprints if account behaviour triggers a review.

Contact support via live chat or email, confirm your registered mobile number, and request full account deletion. We will close the account, archive transaction records as legally required, and delete personal details like your name and email from active systems within a few business days.

Essential cookies keep you logged in and remember language settings. Analytics cookies track page views and feature use; marketing cookies personalise promotional banners. You can disable non-essential cookies through the consent banner or your browser settings without losing access to deposits, games or withdrawals.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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